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Sierra BMW Motorcycle

Sierra Motorcycle Supply Since 1999

"We specialize in CUSTOMER SERVICE.”

BMW Motorrad OEM Parts Fulfillment for EuroCycle of USA

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★ Reviews

Let customers speak for us

1393 reviews
Write a review
81%
(1135)
7%
(96)
5%
(66)
2%
(33)
5%
(63)
1377
85
r
Michelin Road 6 GT 120/70ZR17
randy carpenter
Order only

I gave the order process a 5. Easy and timely. Not rating this tire but have had them before with good results.

C
Schuberth SC Edge Communication System
Carl Frazee
SC Edge works great

The install is so easy in the C5. It connects to my iPhone and Garmin Zumo XT quickly. I had a Cardo Packtalk Bold with upgraded JBL speakers in my previous Nolan N 100-5 and was familiar with the voice commands. This unit sounds just as good, maybe better. The BT 5.2 is a nice upgrade, the SC Edge stays connected when I walk away from my bike. The Packtalk bold would sign off with Goodbye before shutting off, the SC Edge plays a tone and give battery level - so I find myself double checking the unit is shutoff.

T
Mitas Enduro Trail+ 120/70B19
Tim Erickson
Good Price on the excellent tire I wanted, but ...

Love the Mitas Enduro Trail! Great 40 road/60 offroad blend in my book; they stick well on roads and wear well - I went 14k miles on a 2016 R12 Adventure; my only downside is low speed (below 10mph) vibration from the aggressive tread.
2 star rationale: I did get what I ordered (eventually) but buyer beware if you are in a hurry. I had to change my plans without any updates or response from the company in 3 weeks time. For a critical service item, the lack of communication is startling from a company that on its website boasts of customer service pride. My bike is wearing Michelin rubber now because this tire did not arrive in time. I'll change back to the Mitas adventure tires as intended in the future.
For those who want to read on ... I ordered my tire on April 27. I received it May 30. Because tire deliveries can directly impact motorcycle down time, I was interested in an ETA. Sierra was not at all interested in providing one, or in real customer service. Hearing nothing for a few weeks since my order and payment, I used the chat feature in the website 2x (May 14 and May 20) in which the automated text feature replied with a canned "Thank you for texting Sierra Bike & Moto. We have received your message and will get back to you as quickly as possible" and there was zero customer service outreach.
Once the shipping process started, however, the communication was as expected with notifications of shipped, delivery estimate, and delivered as 3 separate communications.
This tells me the company is set up for non-human automation, and they admit to selling you products they don't have in stock which leads to long, frustrating, zero-communication delays. This is where Sierra's business model is flawed ... plenty of competing sites will give you an "out of stock" prompt and not allow you to place in your virtual cart. For Sierra, cash flow trumps satisfied customer service.

G
BMW Motorcycles CAN-BUS GPS/Gadget Power Pigtail
Geronimo Garcia
BMW Motorrad CAN-BUS GPS/Gadget Power Pigtail

The pigtail works great. I connected a CarPlay and camera system (so that it turns off with the ignition) and with the Can-Bus Pigtail the connection was easy. BUT it took forever to get… several months actually and that was super frustrating and was not communicated from the start when I ordered it… which said it would take about 3 weeks.

S
WestCo 12V20P Classic AGM Battery for BMW Motorcycles
Scott Parker
Great for the cost!

I chose this battery, like most, to reduce cost in getting my GS back on the road. The battery isn't quite as well sized as the original and does require some additional effort to get installed. The terminal lugs are also more difficult to attach due to dimensional differences as well. But......it does work and seems to be continuing to charge and operate as needed.

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