Sierra BMW Motorcycle
"We specialize in CUSTOMER SERVICE.”
"We specialize in CUSTOMER SERVICE.”
Purchased this hydraulic clutch assist and expected the “easy installation” as in the product description. When I received the part instructions stated “to get the full effect the clutch return spring must be removed. . It is recommended this be performed by a certified BMW technician”. This would add another $300 to the cost. I contacted MAGURA and they stated more emphatically that the return spring must be removed for the product to work. I returned the product to Sierra with no issues. This issue is with the product description, NOT Sierra BMW. If you feel competent to remove the return spring, the new clutch may be well worth the money. It was not an option for me.
Quality Schuberth Helmet. It would have been 5 stars except for customer service from Sierra. Shipping from Reno to Sacramento took over 3 weeks and more than one phone call to find out where the helmet was. It seems they have to contact a third party to actually get the helmet shipped to them so they can ship it to customer (at least this helmet, they may have other types in stock). Not a pleasant experience at all but saved a couple of $s on tax and shipping. Won't use Sierra again unless I'm in Reno at the store
Socket was exact part that had gone out on a previous ride. Sierra BMW always comes through with gifts for hubby’s motorcycle. We’re in TX but will have to make a trip in person someday.
