A was a little alarmed when my product proved to be out of stock, after I ordered. I was on a VERY long cross country trip, and had only one week planned in the shipping destination I had chosen. Lane, Tim and Adam teamed up to take care of me. They successfully estimated the arrival time, and shipping time, and had my item delivered to a friend's place that I was able to get to once it arrived. Lots of moving parts, crisis averted.
