"We specialize in CUSTOMER SERVICE.”
With it being so affordable I underestimated it but it is very good product satisfied with the sound and performance. Will recommend
I had a great experience. I had ordered 2 items and unfortunately one of them was not actually in stock. It turned out that it was discontinued so another could not even be ordered to replace it.
They notified me with an actual phone call which was a welcomed surprise in this day and age. They had a number of suggested replacements to offer me as well.
I ended up declining a replacement and they promptly refunded my money and shipped the other item without delay.
Things don't always go as planned but to me how a business handles these situations is very important to me and I was impressed with the service I received.
Bolt head broke off and didnt get any compensation
Just a comment on the instructions that come with the top case. They are pretty basic and not descriptive enough (for me anyway) to easily install on the bike and the lock for the tumbler. Perhaps this is an individual issue but if you have more feedback related to this phenomena, best to let BMW know they need to improve their instructions on what to do (and not do).
