Sierra BMW is a family owned, fully authorized BMW Motorcycles Retail & Service Center. We feature BMW Motorcycles and BMW Motorcycle Parts, Accessories, and Apparel.
We specialize in Customer Service. In every department, you'll find experienced people that are committed to customer service and motorcycling. We will provide you with knowledge and assistance without pressure. We will strive to give you the information that you need to make educated buying decisions. We are here for one reason, to help you.
Sierra BMW Motorcycle is your source for Original BMW Motorcycle Parts, BMW Motorcycle Accessories, BMW Motorcycle Riders’ Apparel and Helmets, BMW Motorcycle Performance Products, as well as BMW Motorcycle Service and Repair. Whatever your style, whether you enjoy relaxed cruising, touring, dirt, dual-sport, or sport riding, we have something for you. We even stock hard-to-find Long-Distance and Adventure Touring Accessories. We’ve searched far and wide for original and aftermarket riding solutions that fit your special needs. We offer only the highest quality products and we stand behind every item we sell.
I had a great experience. I had ordered 2 items and unfortunately one of them was not actually in stock. It turned out that it was discontinued so another could not even be ordered to replace it.
They notified me with an actual phone call which was a welcomed surprise in this day and age. They had a number of suggested replacements to offer me as well.
I ended up declining a replacement and they promptly refunded my money and shipped the other item without delay.
Things don't always go as planned but to me how a business handles these situations is very important to me and I was impressed with the service I received.
Just a comment on the instructions that come with the top case. They are pretty basic and not descriptive enough (for me anyway) to easily install on the bike and the lock for the tumbler. Perhaps this is an individual issue but if you have more feedback related to this phenomena, best to let BMW know they need to improve their instructions on what to do (and not do).