I rarely write reviews but this bag may be one of the worst purchases I have ever made. The zippers fail frequently even after light use. The fastening straps do not hold secure even with lightweight items stored inside (there's nothing on the end of the strap to prevent it from detaching during riding). The bag has a tendency to slide backward and off the bike which endangers trailing riders. These bags have convinced me that I need to look to the aftermarket for an acceptable luggage solution.
A was a little alarmed when my product proved to be out of stock, after I ordered. I was on a VERY long cross country trip, and had only one week planned in the shipping destination I had chosen. Lane, Tim and Adam teamed up to take care of me. They successfully estimated the arrival time, and shipping time, and had my item delivered to a friend's place that I was able to get to once it arrived. Lots of moving parts, crisis averted.
I’ve ordered the last three sets of tires from Sierra BMW without complaint. I’ve gotten them all within a week. My only issue this go around is that I didn’t receive a tracking number, but I received the tire in less than four days. No big deal. I will definitely be buying from them again.