"We specialize in CUSTOMER SERVICE.”
The 49L top case is an outstanding addition to my 2020 R1250RT. It arrived in perfect condition, re-keyed for free as promised, with the key I sent in. Installation was simple. The color matches perfectly. It will be so nice to be able to lock my gloves and helmet and carry needed items for my long cross country trips. I added an aftermarket brake light LED light strip for safety, also a very simple installation. Unfortunatey, the OEM light strip is way overpriced. The aftermarket version looks and functions just fine. The folks at Sierra BMW are outstanding! They actually respond to my texts!! They are my go to BMW dealer.
Spoiled by Amazon delivery I guess, but a month to get a product like this to CA seems unreasonable.
Good value BUT the shipping is a little too slow (2 weeks), they did not consider the model of my bike and sent me an oil filter to a different model (a little larger). No biggie, it's still usable but it would have been nicer to get the appropriate one.
