I ordered this pinlock insert online. Nothing online mentioned that it was backordered. After waiting 3 weeks I called the shop and asked where my order might be? I was informed that it was not in stock and was on backorder from the manufacturer. Well that would have been nice to know before I purchased it from the online store. I was told that they would be shipped to the store next week sometime and then shipped off to me. So.......... I waited a week and nothing. No email, no phone call, no text. Again, I called the store and was told they still had not received the insert. I requested a refund. I was told to be patient and if I could find another one just like it somewhere else to call back in the next couple of days. Well, what do you know, the very next day I received a shipping notice that my pinlock insert was shipped. Hmmmmmm